Guest Experience

We’ve analysed over 6,000 guest reviews from more than 20,000 bookings to understand what guests value most and how we can keep improving. With an average rating of 4.8 stars, above Airbnb’s global average, we’ve learned that the key themes guests mention most are cleanliness, comfort, maintenance, heating, and check-in. In this post, we share real anonymised guest comments to show exactly what stands out to guests and how our system, from detailed cleaning processes to digital guidebooks and trusted local contractors, help us deliver a consistently excellent experience.

How to automate check-in for rural holiday cottages using reliable tools like physical lockboxes, smart guest messaging, and synced housekeeping — without overcomplicating things.

Wondering whether to manage your Airbnb yourself or use a management company? This guide breaks down the real earnings, hidden costs, and why most hosts end up earning more with expert support.

Want better Airbnb reviews? Discover how professional changeover cleaning, handled by dedicated short-term rental cleaners, increases your review ratings, improves guest satisfaction, and boosts your income.

Thinking of listing your property on Airbnb? Learn what a short let management company actually does — from guest communication and pricing to cleaning and maintenance — and whether it’s the right choice for your holiday let or rental property.