24/7 Guest Support
24/7 support from people who know
Whether guests are enquiring about sofa bed arrangements, confirming dog-friendly policies, or have locked themselves out at 1am, our support team is available 24/7 via a direct phone line. They speak to real people who know the property and can actually help, not chatbots or generic call centres. Fast, knowledgeable responses mean guest issues get resolved quickly, protecting your reviews and their experience.
4.8
average rating by guests
120+
homes under management
20,000+
guests welcomed
76%
occupancy rate
Detailed arrival information
Before arrival, guests receive comprehensive instructions tailored to your property – directions that work even in the dark, parking details, lockbox codes or key collection, quirky features like AGA operation or temperamental shower controls. We include bin collection days, WiFi passwords, heating instructions, everything that helps them settle in smoothly. Thorough preparation ensures guests feel welcomed and informed from the moment they arrive.
The best local spots
We share genuine local recommendations that enhance stays, from the pubs locals actually use, dog walks with the best views, family-friendly playgrounds and decent gyms, to farm shops worth visiting. Not generic TripAdvisor lists, but insider knowledge that makes guests feel like they’ve discovered hidden gems. Better guest experiences lead to better reviews, repeat bookings, and word-of-mouth recommendations.
Clear expectations, fast solutions
Clear upfront communication about house rules, check-in times, what’s included, and property quirks sets proper expectations which prevent misunderstandings that lead to complaints. When issues do arise – broken appliances, heating failures, unexpected problems – our team handles them immediately. We coordinate repairs, manage guest expectations during fixes, and solve problems professionally without owners being pulled into crisis management from afar. Prevention through clarity, rapid response when needed.
How much could
your home earn with us?
Getting started with Red Kite
We collect your details.
We handle the handover with current agency.
Your property goes live with us!