We’ve analysed over 6,000 guest reviews from more than 20,000 bookings to understand what guests value most and how we can keep improving. With an average rating of 4.8 stars, above Airbnb’s global average, we’ve learned that the key themes guests mention most are cleanliness, comfort, maintenance, heating, and check-in. In this post, we share real anonymised guest comments to show exactly what stands out to guests and how our system, from detailed cleaning processes to digital guidebooks and trusted local contractors, help us deliver a consistently excellent experience.